Refund Policy

Last updated: October 2025

As The Vitality Code programs and courses are Digital Products, access to all content is granted immediately upon purchase.
By completing your purchase, you acknowledge that your access begins right away and therefore your order cannot be cancelled and Thorpe Mills Ltd (The Vitality Code) is not obliged to provide a refund, except as outlined below.

Refunds for Digital Products

Refunds will only be issued in line with our official Terms & Conditions and under one of the following circumstances:

• You meet the criteria under our Money-Back Guarantee;
• A technical issue caused by The Vitality Code has prevented you from accessing your product within 48 hours of purchase;
• A duplicate payment has been made due to a technical fault (genuine multiple orders by the same customer are not eligible for a refund); or
• Your payment was not a genuine transaction (e.g., card fraud or unauthorised use).

Money-Back Guarantee

Our Money-Back Guarantee applies only under the following conditions, and all evidence must be submitted within 3 months of purchase:

You must have:

• Not consumed more than 15% of the digital course or program content;
• Provided evidence that you have completed all suggested actions and assignments within the portion of the program you accessed; and
• Provided evidence that no measurable improvement or value was gained from implementing the program content.

Evidence Requirements

Your submission must include:

• Clear date references;
• Screenshots or proof of completed exercises;
• Supporting data (e.g. progress logs, reflections, or performance metrics); and
• Demonstrated genuine effort to apply the course material.

All refund requests will be carefully reviewed by The Vitality Code team, who will make the final decision regarding eligibility.

Cancelling Split Payments

If you purchased your product through a split payment plan (e.g., pay-in-10), you become immediately liable for the full payment amount once your order is confirmed.

If you wish to cancel your purchase, a refund may only be provided within 14 days of your initial purchase date, provided that you have not accessed or consumed the content.

Change of Mind & Early Termination

Even if you:

• Made an accidental purchase,
• Changed your mind, or
• Decided that the product is not suitable for you,

you are not eligible for a refund. All sales are final once access to the digital content is granted.

Technical Issues

While we strive to provide the best experience possible, technical issues can occasionally arise due to:

• Your device or operating system,
• Internet connectivity, or
• Interference from other software or applications.

These issues are often outside of The Vitality Code’s control, but we are committed to helping you resolve them promptly.

If we are actively working to resolve technical issues and they do not completely prevent you from accessing the product, this will not constitute valid grounds for a refund.

Contact Us

For any refund or technical support requests, please email:
📧 flexyfit@tridenthealthwellness.com

Our team will review your request and respond as soon as possible.